|Author||Ang, James S. K.|
|Title||Proposing an EPSS framework for the semiconductor industry.|
|Institute||Thesis (M.A.) (Instructional Design and Technology) National Institute of Education, Nanyang Technological University|
|Supervisor||Looi, Chee Kit|
|Call no.||HF5549.5.T7 Ang|
|We are in time when
information 'grows' exponentially, where knowledge workers increasingly
find it difficult to manage the information at the workplace. This is
true in industry where technology advances rapidly, such that 'lifelong
learning' has become a way of life. The advent of the Web has also
brought new challenges - organizing information so that it can maximize
the value of an organization, helping its people to innovate and adapt
in the face of change.
In a knowledge economy if an organization is to stay competitive and learn from the vast ocean of knowledge, there must be a systematic way for its people to manage and use the information.
At the same time, the training philosophy at the workplace is also fast changing. Instead of sending workers to upgrade their skills, the paradigm has shifted to make training available to the workers at the workplace at the time they need it. Many large companies have since embarked on electronic performance support systems (EPSS), some times dubbed 'just-in-time' learning which embed performance aids in a computer system.
Electronic performance support systems are a way to deliver instruction to personnel in a highly computerized work environment. With on-line references, automated decision support , and just -in-time training, employees can access information on-demand to meet their task requirements.
This dissertation studies the implementation of EPSS in a semiconductor industry. Using a method known as rapid prototyping technique, it proposes a framework upon which the EPSS may be built for practitioners of the semiconductor industry. Due to reasons of confidentiality, in particular those that relate to work practices, which may not be divulged for commercial reasons, the company upon which this study was based declined to be named.
dissertation is organized into five parts.