Please use this identifier to cite or link to this item: http://hdl.handle.net/10497/18920
Title: 
Authors: 
Issue Date: 
2015
Citation: 
Soon, W. M., & Ang, K. C. (2015). Introducing queuing theory through simulations. The Electronic Journal of Mathematics and Technology, 9(2), 152-165.
Abstract: 
Queuing theory is usually introduced to students from second year onwards in a university undergraduate programme, as the mathematical principles governing queues can be fairly demanding, making it challenging to introduce any earlier. However, we often see queues and experience queuing in real life. It would therefore be appropriate, relevant and useful to introduce the concept of queuing theory to preuniversity students or first- year undergraduates. The approach suggested is through simulation models supported by suitable technology. In doing so, students can understand some basic probability theory and statistical concepts, such as the Poisson process and exponential distribution, and learn how queues may be modelled through simulation, without the need to know all about classical queuing theory. In this paper, we will discuss the role that simulation can play in a classroom to create real world learning experiences for students. To provide a concrete illustration, a set of real data collected in a simple ATM queue will be used to explain how students can systematically be engaged in a modelling activity involving queues. Following that, queues at cinema ticketing counters are studied to discuss the modelling of a more complex queue system.
URI: 
ISSN: 
1933-2823
File Permission: 
Open
File Availability: 
With file
Appears in Collections:Journal Articles

Files in This Item:
File Description SizeFormat 
TEJMT-9-2-152.pdf467.1 kBAdobe PDFThumbnail
View/Open
Show full item record

Page view(s) 20

198
checked on Aug 11, 2022

Download(s) 5

1,995
checked on Aug 11, 2022

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.