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Wong, K. Y. (2007, May). Quality assurance in higher education. Paper presented at the International Conference on Higher Education: Global Challenges and Prospects, Bangkok, Thailand.
The quality of an education institution 9an be conceptualised in tenns of its structure and processes. The
structure includes several different aspects: vision and mission; curriculum and programmes; benchmarks
and assessment of outcomes; research and publication; community and professional services; human
resource management, capacity growth, and networking; management and utilisation of physical resources.
Each of these aspects may be targeted at different organisational levels: individual, departmental,
institutional, and beyond institutional. This aspect-by-level structure is often used to define key performance
indicfl_tors (KPI) as goals that will help to monitor the status quo of the quality of the institution at a given
point of time. The processes used to achieve the KPI need to move beyond structure to address the dynamic
and complex interactions of people, resources, and strategies. Different perspectives have been proposed to
understand how these processes might work. In this presentation, I will describe some activities that have
taken place at the National Institute of Education, Singapore to address the structure and processes issues in
response to local and global challenges. An important insight is that the quality of an education institution is
more than the sum of the quality of its constituent parts.
This paper was presented at the International Conference on Higher Education: Global Challenges and Prospects held at Bangkok, Thailand from 14 - 16 May 2007
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