Please use this identifier to cite or link to this item: http://hdl.handle.net/10497/19757
Title: 
Let’s go cycling: An analysis of tourists’ experience on online user-generated content
Authors: 
Keywords: 
Cycling tourism
Singapore
User-generated content
Content analysis
Tourists' review
Issue Date: 
2017
Citation: 
Chiu, W., & Ho, K. L. (2017). Let’s go cycling: An analysis of tourists’ experience on online user-generated content. International Journal of Tourism Cities, 3(1), 30-42. https://doi.org/10.1108/IJTC-10-2016-0045
Abstract: 
Purpose - This study explored cycling tourists’ experience in Singapore using an exploratory case study.
Design/ methodology/ approach - Tourist’s spontaneous reviews (N= 409) posted on TripAdvisor were collected and further analyzed through Leximancer.
Findings - The software identified 31 concepts grouped into five dominant themes of tourists’ experiences. In order of relative importance, the themes were tour, bike, guide, experience, and cycling. Moreover, it also revealed that most of the tourists have a favorable impression of their cycling experience in Singapore.
Originality/value - The findings suggest that cycling tours can provide tourists with pleasurable experiences. Tourists embark on cycling tours in Singapore to learn more about the city and enjoy new experiences. However, to meet tourists’ expectations, it is essential that bicycles are well-maintained and accessible. In addition, tour guides should be attentive and knowledgeable. These have direct effects on tourists’ satisfaction level with cycling tours.
Paper type - Research paper
Description: 
This is the final draft, after peer-review, of a manuscript published in International Journal of Tourism Cities. The published version is available online at https://doi.org/10.1108/IJTC-10-2016-0045
URI: 
ISSN: 
2056-5607
Other Identifiers: 
10.1108/IJTC-10-2016-0045
Appears in Collections:Journal Articles

Files in This Item:
File Description SizeFormat 
IJTC-3-1-30.pdf255.33 kBAdobe PDFView/Open
Show full item record

Page view(s)

15
Last Week
0
Last month
checked on Jul 12, 2018

Download(s)

3
checked on Jul 12, 2018

Altmetric