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Ng, David Foo Seong
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Research on the facilitation of workplace learning has focused mainly on internal employees, such as managers as facilitators of learning. This research examines how external Workplace Learning Facilitators co-created and facilitated the learning of Project Champions and team members in workplace learning projects. Co-creation is believed to increase participation, confidence, and commitment from project stakeholders. A phenomenological research approach was used via structured interviews, conducted with 6 participants in three organisations with different workplace learning projects. This study identified how the Workplace Learning Facilitators co-created the learning through scoping, designing, and implementing the workplace learning projects with the Project Champions. This study also identified the specific facilitation practices such as coaching, demonstration, train-the-trainer, providing feedback and Structured On-the-Job Training, used by the Workplace Learning Facilitators to facilitate the learning of the Project Champions and the project team members.

The benefits of co-creation in learning are well-documented in the research literature, and this study has examined how confidence in workplace learning can be fostered by the Workplace Learning Facilitators, through the co-creation process. The use of Train-the-Trainer model to empower Project Champions and team members, to co-create and implement workplace learning, was also identified as an example of the transference of capabilities and learning from the Workplace Learning Facilitators to the Project Champions and team members. This study recommends the development of co-creation eco-systems at the national and organisational level to train and support the co-creation process, between different stakeholders, in workplace learning projects and facilitate the transference of capabilities and learning, from the Learning Facilitators to non-learning professionals in the organisations.

As established in this study, learning can be facilitated by both internal and external Workplace Learning Facilitators, and the various facilitation practices and techniques identified in this study can form the foundation competencies of Workplace Learning Facilitators. This study recommends a formal, structured training, development, and certification pathway for Workplace Learning Facilitators to increase the professionalism, co-creation and facilitation competence in workplace learning practice.

With the setting up of National Centre of Excellence for Workplace Learning (NACE), research on workplace learning is set to receive strong academic and practical support from SkillsFuture Singapore, academic institutions, organisations and workplace learning practitioners. While the majority of workplace learning literature has come mainly from researchers based in Western countries, this research study has made a small contribution to the growing workplace learning research in Singapore, pointing out possible paths for further research, in co-creation and facilitation of learning in organisations that contribute towards the overall improvement of knowledge, skills, and capabilities of local companies and workers.
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HF5549.5.T7 Lee
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Appears in Collections:Doctor in Education (Ed.D.)

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