Please use this identifier to cite or link to this item: http://hdl.handle.net/10497/3547
Title: The challenge of ISO 9000 certification in higher education
Authors: Shutler, Paul
Crawford, Lachlan
Issue Date: 1998
Citation: Shutler, P. M., & Crawford, L. E. (1998). The challenge of ISO 9000 certification in higher education. Quality Assurance in Education, 6(3), 152-161.
Abstract: Addresses the question of how ISO 9000, the international
standard for quality management systems, may best be
applied to higher education. Begins with a concise but
systematic description of the requirements of ISO 9000 for
industry in terms of a simplified model of a factory. Argues
that the product of higher education must be the actual
learning of the students and not merely the provision of
learning opportunities. Hence shows how the requirements
of ISO 9000 for higher education may be interpreted
in terms of a simplified model of a university. Highlights
the key educational management issues raised and
reviews how they are currently being addressed in
practice.
URI: http://hdl.handle.net/10497/3547
ISSN: 0968-4883
Other Identifiers: 10.1108/09684889810220456
Appears in Collections:Journal Articles

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