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The challenge of ISO 9000 certification in higher education
Citation
Shutler, P. M., & Crawford, L. E. (1998). The challenge of ISO 9000 certification in higher education. Quality Assurance in Education, 6(3), 152-161. https://doi.org/10.1108/09684889810220456
Author
Shutler, Paul
•
Crawford, Lachlan
Abstract
Addresses the question of how ISO 9000, the international standard for quality management systems, may best be applied to higher education. Begins with a concise but systematic description of the requirements of ISO 9000 for industry in terms of a simplified model of a factory. Argues that the product of higher education must be the actual learning of the students and not merely the provision of learning opportunities. Hence shows how the requirements of ISO 9000 for higher education may be interpreted in terms of a simplified model of a university. Highlights the key educational management issues raised and reviews how they are currently being addressed in practice.
Date Issued
1998
Publisher
Emerald
Journal
Quality Assurance in Education
DOI
10.1108/09684889810220456