Please use this identifier to cite or link to this item: http://hdl.handle.net/10497/3554
Title: 
Authors: 
Keywords: 
Education
Kaizen
TQM
Zero defects
Issue Date: 
1999
Citation: 
Crawford, L. E., & Shutler, P. (1999). Total quality management in education: Problems and issues for the classroom teacher. International Journal of Educational Management, 13(2), 67-73.
Abstract: 
Total quality management (TQM),
a management philosophy developed
for industrial purposes, is
now attracting increasing attention
in the field of education.
Different interpretations of TQM in
industry, however, may result in
contrasting outcomes when TQM
is applied in schools. Briefly reviews
how TQM operates in the
industrial context and clarifies
how the philosophy of TQM may be
translated into the context of
education. Examines one interpretation
of TQM which aims at
improving the quality of the production
system in order to produce
a quality product with ``zero
defects''. This may lead to a
teaching and learning process
which focusses exclusively on
achieving good examination results.
This is contrasted with a
second interpretation of TQM as a
never-ending cycle of improvement
in the system of production. In the
context of education, this may
lead to continually improving the
quality of instruction in order to
encourage students to become
critical and creative thinkers in a
fast-changing technological world.
URI: 
ISSN: 
0951-354X
Other Identifiers: 
10.1108/09513549910261122
Appears in Collections:Journal Articles

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