Please use this identifier to cite or link to this item: http://hdl.handle.net/10497/3554
Title: Total quality management in education: Problems and issues for the classroom teacher
Authors: Crawford, Lachlan
Shutler, Paul
Keywords: Education
Kaizen
TQM
Zero defects
Issue Date: 1999
Citation: Crawford, L. E., & Shutler, P. (1999). Total quality management in education: Problems and issues for the classroom teacher. International Journal of Educational Management, 13(2), 67-73.
Abstract: Total quality management (TQM), a management philosophy developed for industrial purposes, is now attracting increasing attention in the field of education. Different interpretations of TQM in industry, however, may result in contrasting outcomes when TQM is applied in schools. Briefly reviews how TQM operates in the industrial context and clarifies how the philosophy of TQM may be translated into the context of education. Examines one interpretation of TQM which aims at improving the quality of the production system in order to produce a quality product with ``zero defects''. This may lead to a teaching and learning process which focusses exclusively on achieving good examination results. This is contrasted with a second interpretation of TQM as a never-ending cycle of improvement in the system of production. In the context of education, this may lead to continually improving the quality of instruction in order to encourage students to become critical and creative thinkers in a fast-changing technological world.
URI: http://hdl.handle.net/10497/3554
ISSN: 0951-354X
Other Identifiers: 10.1108/09513549910261122
Appears in Collections:Journal Articles

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