Please use this identifier to cite or link to this item: http://hdl.handle.net/10497/917
Title: A training needs analysis for customer service operators in a call centre
Authors: Pang, Mui Nee
Issue Date: 2002
URI: http://hdl.handle.net/10497/917
Issued Date: 2002
Call Number: HF5549.5.T7 Pan
Appears in Collections:Master of Arts (Instructional Design & Technology)

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