Please use this identifier to cite or link to this item: http://hdl.handle.net/10497/917
Title: 
A training needs analysis for customer service operators in a call centre
Authors: 
Issue Date: 
2002
URI: 
Issued Date: 
2002
Call Number: 
HF5549.5.T7 Pan
Appears in Collections:Master of Arts (Instructional Design & Technology)

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PangMuiNee-MA.pdfFull Text1.74 MBAdobe PDFView/Open
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