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Designing a quality management system for a marine course using ISO 9000
Author
Murali, V. K.
Supervisor
Goh, Kim Chuan
Abstract
As training and education become more market-oriented, providers will find themselves in an increasingly competitive environment. Such choices will often depend on the ' Quality ' of the service offered.
The word 'Quality ' has always been linked to products produced in the manufacturing industry where it has resulted in a specific process of Quality Assurance ' : Systematically identifying market needs and perfecting working methods to meet them. Most organizations have used the model of Quality Management System [ known internationally IS0 9000 series of standards ] as the yardstick of high quality.
Of course, education and training are a far cry from manufacturing industry. and many educationist find the language and approach of IS0 9000 alien to their concerns. Its underlying principles, however - concerned as they are with meeting customer needs - are fully applicable to the new training and education markets. It should be also noted that Malcom Frazier writes : " Quality in higher education is not the same as satisfying a customer with, for example, the latest model of motor car. Quality in higher education embraces. but is not synonymous with, effectiveness. efficiency and accountability ".
In this paper it is my aim to provide guidelines in developing a Quality Management System [ QMS ] in a marine course using IS0 9000 standards for the benefit of lecturers, instructors, technicians, administrative staff and students.
The word 'Quality ' has always been linked to products produced in the manufacturing industry where it has resulted in a specific process of Quality Assurance ' : Systematically identifying market needs and perfecting working methods to meet them. Most organizations have used the model of Quality Management System [ known internationally IS0 9000 series of standards ] as the yardstick of high quality.
Of course, education and training are a far cry from manufacturing industry. and many educationist find the language and approach of IS0 9000 alien to their concerns. Its underlying principles, however - concerned as they are with meeting customer needs - are fully applicable to the new training and education markets. It should be also noted that Malcom Frazier writes : " Quality in higher education is not the same as satisfying a customer with, for example, the latest model of motor car. Quality in higher education embraces. but is not synonymous with, effectiveness. efficiency and accountability ".
In this paper it is my aim to provide guidelines in developing a Quality Management System [ QMS ] in a marine course using IS0 9000 standards for the benefit of lecturers, instructors, technicians, administrative staff and students.
Date Issued
1997
Call Number
HD62.15 Mur
Date Submitted
1997